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Cancellation and Refunds Policy

We understand that plans can change. Please read our cancellation and refund policy carefully for DIAMOND 69 HEAVEN VALLEY RESORT.

Please note: We advise guests to check the specific cancellation policy as indicated during the booking process after selecting dates, as the policy may differ for certain dates or seasons.

1. Room Specific Cancellation Policies

Triangular Cottages

Non-cancellable. No refunds will be provided.

Lake Side

Non-cancellable. No refunds will be provided.

Glass Cottages

Non-cancellable. No refunds will be provided.

Bunglow/Duplex

Non-cancellable. No refunds will be provided.

Tents

Non-cancellable. No refunds will be provided.

2. Cancellation by DIAMOND 69 HEAVEN VALLEY RESORT

In rare cases where we need to cancel due to unforeseen circumstances (weather, safety concerns, etc.), you will receive a full refund or alternative booking options.

3. Refund Process

  • Refunds are processed within 7-10 business days
  • Original payment method will be used for refunds
  • Transaction fees are non-refundable

4. No-Show Policy

If you fail to arrive on the scheduled date without prior notification, no refund will be provided.

5. How to Cancel

To cancel or modify your booking, please reach out to us directly using the details provided on our contact page. Please include your booking reference number.